Holiday Memory Journal

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At Olive & Rose our goal is to provide our customers with a great shopping experience. If for some reason you are not satisfied with your purchase we will try and do our best to make it better!

REFUND POLICY FOR IN-STORE PURCHASES:

• Customers may return any unused, unworn items, with tags attached within 14 days of in-store purchase date for store credit.
• Exchanges are only accepted on in-store returns.
• Customer will receive store credit for the amount paid for the item(s).
• Items will not be returned if the item has been worn, washed, or the tag has been removed.
• No cash, credit or debit card refunds will be issued.
• All clearance/final sale items, accessories, and jewelry are final sale and may not be returned, exchanged or adjusted for any reason.

REFUND POLICY FOR ONLINE ORDERS:

• All qualifying returns are welcome for store credit only within 14 days from the date of purchase. Items must be in its original condition with original tags attached.
• We cannot issue refunds. Exchanges are not allowed on online orders.
• Please allow 24 business hours to process your return once we receive it.
• Non-qualifying items are items washed/worn, has stains, animal hair, scent/smoke smell, items without the tags attached.
• Items purchased at a discounted/sale price are not eligible for return
• Jewelry and Accessories are FINAL SALE and are not eligible for return

Defective Items:

Please inspect all items as soon as they arrive. Damages and any problems must be reported within 48 hours of arriving by email.

Please email us if you have any questions or concerns at hello@shopoliveandrose.com